Alcohol Policy: Alcoholic beverage service is restricted to those 21 years or older with valid identification.
Age Requirement Policy: Guests must be 21 years of age or older to check-in. A valid ID is required
Early Departure Policy: There is a $50 charge for guests checking out prior to their scheduled departure date.
Early Arrival Policy: There is no fee for arrivals between 10am and 3pm; however, check-in is not guaranteed any time before 3pm.
Extra Bedding Policy: Rollaways are available for a fee but are not permitted in rooms with two double beds.
Gift Certificate Policy: To purchase or redeem a gift certificate, please contact the hotel directly.
Package Handling Policy: There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Parking policy: Current rates are $35 per day for self parking or $30 per day for valet parking. These fees come with unlimited in and out priviledges.
Parking Policy for Oversized Vehicles: A limited number of spaces are available for oversized vehicles (SUVS and vans). For additional information including availability, please contact the hotel directly.
Pet Policy: Dogs are allowed. Guest must sign a waiver at check-in. Click here for more details.
Credit/Debit Card Policy: Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy: This hotel does not accept money orders or personal checks. A valid credit card or check is required at check-in for the payment of the room, tax, and incidentals. Credit cards will be authorized for 20% of the room and taxes per night to cover incidental charges. For payment arrangements to a third-party credit card, please contact the hotel's reservation department at least 72 hours prior to guest's arrival. (615) 259-2000.
Smoking Policy: The Sheraton Grand Nashville Downtown is 100% non-smoking. There will be a cleaning fee of $200 charged for smoking in a guest room.